{"id":2998,"date":"2019-05-01T15:47:20","date_gmt":"2019-05-01T19:47:20","guid":{"rendered":"https:\/\/www.bstormdev.com\/firm\/wp\/?page_id=2998"},"modified":"2019-09-20T08:08:52","modified_gmt":"2019-09-20T12:08:52","slug":"support","status":"publish","type":"page","link":"https:\/\/www.bstormdev.com\/firm\/support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<div id=\"pl-2998\"  class=\"panel-layout\" ><div id=\"pg-2998-0\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-2998-0\" ><div id=\"pgc-2998-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-2998-0-0-0\" class=\"so-panel widget widget_sow-features panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"support-methods panel-widget-style panel-widget-style-for-2998-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-features so-widget-sow-features-default-6fa3649f0cc6-2998\"\n\t\t\t\n\t\t><ul\n\tclass=\"sow-features-list\n\tsow-features-responsive\">\n\n\t\t\t<li\n\t\t\tclass=\"sow-features-feature sow-icon-container-position-right\"\n\t\t\tstyle=\"display: flex; flex-direction: row; width: calc(100% - 25px);\"\n\t\t>\n\t\t\t\n\t\t\t\t\t\t<div\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\tstyle=\"color: #ffffff; \"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"sow-icon-typicons\" data-sow-icon=\"&#xe032;\"\n\t\tstyle=\"font-size: 72px; color: #297e8f\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t<\/div>\n\n\t\t\t<div class=\"textwidget\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h5 class=\"sow-features-feature-title\">\n\t\t\t\t\t\tDocumentation\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-text\">\n\t\t\t\t\t<p>Visit the <a href=\"https:\/\/help.firmwater.com\" target=\"help\">Firmwater Help Center<\/a> for guides, integration information, and release notes.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\n\t\t\t<li\n\t\t\tclass=\"sow-features-feature sow-icon-container-position-right\"\n\t\t\tstyle=\"display: flex; flex-direction: row; width: calc(100% - 25px);\"\n\t\t>\n\t\t\t\n\t\t\t\t\t\t<div\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\tstyle=\"color: #ffffff; \"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"sow-icon-typicons\" data-sow-icon=\"&#xe0a5;\"\n\t\tstyle=\"font-size: 72px; color: #297e8f\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t<\/div>\n\n\t\t\t<div class=\"textwidget\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h5 class=\"sow-features-feature-title\">\n\t\t\t\t\t\tEmail\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-text\">\n\t\t\t\t\t<p>Send us an email at <a href=\"mailto:support@bstormdev.com\">support@bstormdev.com<\/a>.<\/p>\n\n<p>You should get an automated response with a case number immediately. We'll get back to you within one business day.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\n\t\t\t<li\n\t\t\tclass=\"sow-features-feature sow-icon-container-position-right\"\n\t\t\tstyle=\"display: flex; flex-direction: row; width: calc(100% - 25px);\"\n\t\t>\n\t\t\t\n\t\t\t\t\t\t<div\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\tstyle=\"color: #ffffff; \"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"sow-icon-typicons\" data-sow-icon=\"&#xe0c4;\"\n\t\tstyle=\"font-size: 72px; color: #297e8f\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t<\/div>\n\n\t\t\t<div class=\"textwidget\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h5 class=\"sow-features-feature-title\">\n\t\t\t\t\t\tPhone\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-text\">\n\t\t\t\t\t<p>\n<b>+1-877-347-6928<\/b> Toll-free (North America)<br \/>\n<b>+1-416-815-1496<\/b> Phone<br \/>\n<\/p>\n\n<p>Telephone support is available weekdays from 9 am - 5 pm ET, not including Canadian statutory holidays. Please call us if your support issue is time-critical.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\n\t<\/ul>\n<\/div><\/div><\/div><\/div><div id=\"pgc-2998-0-1\"  class=\"panel-grid-cell\" ><div id=\"panel-2998-0-1-0\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"sidebar panel-widget-style panel-widget-style-for-2998-0-1-0\" ><div class=\"textwidget\"><h5>We're here to help<\/h5>\n<p>If you're experiencing an issue, please contact us. It's helpful if you provide the following information when opening a new case with us:<\/p>\n<ul>\n<li>Your client ID or organization name<\/li>\n<li>The name of the person who experienced the issue<\/li>\n<li>A detailed description of the issue and what you or the person was trying to do<\/li>\n<li>A screen-shot of the issue, if possible<\/li>\n<\/ul>\n\n<h5>5-star customer support<\/h5>\n<p>We pride ourselves on our customer service. We have <a href=\"https:\/\/www.capterra.com\/p\/88028\/Firmwater-LMS\/\" rel=\"noopener\" target=\"external\">over 50 reviews on Capterra<\/a> and almost every single one rates us a 5\/5 on customer support. We hope to impress you too!<\/p> <\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>We&#8217;re here to help If you&#8217;re experiencing an issue, please contact us. It&#8217;s helpful if you provide the following information when opening a new case with us: Your client ID or organization name The name of the person who experienced the issue A detailed description of the issue and what you or the person was &hellip; <a href=\"https:\/\/www.bstormdev.com\/firm\/support\/\" title=\"Technical Support\" class=\"read-more\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2998","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bstormdev.com\/firm\/wp-json\/wp\/v2\/pages\/2998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bstormdev.com\/firm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bstormdev.com\/firm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bstormdev.com\/firm\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bstormdev.com\/firm\/wp-json\/wp\/v2\/comments?post=2998"}],"version-history":[{"count":123,"href":"https:\/\/www.bstormdev.com\/firm\/wp-json\/wp\/v2\/pages\/2998\/revisions"}],"predecessor-version":[{"id":4956,"href":"https:\/\/www.bstormdev.com\/firm\/wp-json\/wp\/v2\/pages\/2998\/revisions\/4956"}],"wp:attachment":[{"href":"https:\/\/www.bstormdev.com\/firm\/wp-json\/wp\/v2\/media?parent=2998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}