• Documentation

    Visit the Firmwater Help Center for guides, integration information, and release notes.

  • Email

    Send us an email at support@bstormdev.com.

    You should get an automated response with a case number immediately. We'll get back to you within one business day.

  • Phone

    +1-877-347-6928 Toll-free (North America)
    +1-416-815-1496 Phone

    Telephone support is available weekdays from 9 am - 5 pm ET, not including Canadian statutory holidays. Please call us if your support issue is time-critical.

We're here to help

If you're experiencing an issue, please contact us. It's helpful if you provide the following information when opening a new case with us:

  • Your client ID or organization name
  • The name of the person who experienced the issue
  • A detailed description of the issue and what you or the person was trying to do
  • A screen-shot of the issue, if possible
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